To be eligible for a return, your purchased product must be:
- Be postmarked and returned within thirty (30) days from the receipt of original order
- Be new, unwashed and unworn
- Be in its original packaging or double-boxed to ensure safe shipping
- Have tags attached and all cards, boxes, accessories included
- Include a completed Return Form in returned package
- Have a verified Proof of Purchase (receipt)
You will be responsible for paying the shipping costs of your return.
If you choose to use our pre-paid label, $3.99 will be deducted from your refund/credit to cover the shipping and handling costs. Shipping and handling charges are non-refundable. However, if you choose to send your return back via your own shipping method, we suggest you insure and track your package as we do not guarantee that we will receive your returned item.
To return your product, please mail your item to:
2870 N Berkeley Lake Road
Duluth, GA USA 30096
All purchases marked as clearance are considered final sale and will not be eligible for returns or refunds.
Items returned that do not meet the requirements listed above will be returned to the sender.
Received a defective item or not the one you ordered? We want to make it up to you. You return the item, we will cover the shipping costs for free. Contact us about your defective or incorrect item ASAP at firstname.lastname@example.org and follow through our Return Procedure. We will do our best to work with you to resolve the issue.
1/ Download the package from themeforest.net (the file is in zip format)
2/ Extract the file you've just downloaded.
3/ Find this file from the extracted data: ella_theme_package_1_0_X.zip, then you just need to upload this file to your Shopify store.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@example.com