Welcome to the Retro2Heritage Help Center.
Check out these links to our policies and other help resources:
Ordering & Shipping Information
- Shipping Policy
- Order Tracking
- Size Charts
- Looking up order history
- Return Policy
- Return Procedure
- Return Form and Request
- About Us
- Contact Us
Legal and Privacy
Please contact our customer service if you have any questions or concerns.
1/ Download the package from themeforest.net (the file is in zip format)
2/ Extract the file you've just downloaded.
3/ Find this file from the extracted data: ella_theme_package_1_0_X.zip, then you just need to upload this file to your Shopify store.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to firstname.lastname@example.org