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Welcome to the Retro2Heritage Help Center. 

Check out these links to our policies and other help resources:

Ordering & Shipping Information

Return Information

Our Company

Legal and Privacy

Please contact our customer service if you have any questions or concerns.

The following FAQ are some common questions asked by our customers. If you have other questions, feel free to ask us at retrotoheritage@gmail.com
Please make sure that you follow below steps:

1/ Download the package from themeforest.net (the file is in zip format)

2/ Extract the file you've just downloaded.

3/ Find this file from the extracted data: ella_theme_package_1_0_X.zip, then you just need to upload this file to your Shopify store.

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@halothemes.com

Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to support@halothemes.com, we will give you our quote. Thank you.
Yes. You can turn on/off the animation in the Setting page.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).