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At Retro2Heritage, we strive to provide quality products that meet your expectations. In the case that you are unsatisfied with your purchase, you may return your item for a refund, exchange, or store credit, and we will gladly work with you to improve your experience with us.

Return Procedure

Online Return Request


Return Requirements

To be eligible for a return, your purchased product must:

  • Be postmarked and returned within thirty (30) days from the receipt of original order
  • Be in a new condition (unwashed, unused and unworn)
  • Be in its original packaging to ensure safe shipping
  • Include all tags, cards, boxes and/or other accessories that came with the product

Open an online Return Form to start your return process. All returns require a completed Return Form and will not be issued a refund without an opened request.

Please Note: No refunds will be issued for merchandise returned in a used or damaged condition, and will be returned to the sender.

[Step-by-step Return Procedure]

[Online Return Form]


Return Shipping

You will be responsible for paying the shipping costs to return the item. If you choose to use our pre-paid label, $3.99 will be deducted from your refund/credit to cover the shipping and handling costs. Shipping and handling charges are non-refundable. If you choose to send your return back via your own shipping method, we suggest you insure and track your package as we do not guarantee that we will receive your returned item.

To return your product, please mail your item to:

Retro2Heritage.com Returns
2870 N Berkeley Lake Road
Duluth, GA USA 30096


Return Exemptions

All purchases marked as clearance are considered final sale and will not be eligible for returns or refunds.

Here is a comparison of an item on sale and an item on clearance:

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Damaged or Incorrect Items

Received a defective item or not the one you ordered? We want to make it up to you. You return the item, we will cover the shipping costs for free. Contact us at returns@retro2heritage.com about your defective or incorrect item ASAP and follow through our Return Procedure. We will do our best to work with you to resolve the issue. 


Refunds

Refunds will be returned to you via your original payment method.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will credit your account within ten (10) business days and you will receive a confirmation email once your return is processed. 

To complete your return and refund, we require a receipt or proof of purchase and an opened Return Form.

The following FAQ are some common questions asked by our customers. If you have other questions, feel free to ask us at retrotoheritage@gmail.com

To be eligible for a return, your purchased product must be:

  • Be postmarked and returned within thirty (30) days from the receipt of original order
  • Be new, unwashed and unworn
  • Be in its original packaging or double-boxed to ensure safe shipping
  • Have tags attached and all cards, boxes, accessories included
  • Include a completed Return Form in returned package
  • Have a verified Proof of Purchase (receipt)
Please note that only merchandise returned new, unused and unworn will be eligible for a refund.

You will be responsible for paying the shipping costs of your return.

If you choose to use our pre-paid label, $3.99 will be deducted from your refund/credit to cover the shipping and handling costs. Shipping and handling charges are non-refundable. However, if you choose to send your return back via your own shipping method, we suggest you insure and track your package as we do not guarantee that we will receive your returned item.

To return your product, please mail your item to:

Retro2Heritage.com Returns
2870 N Berkeley Lake Road
Duluth, GA USA 30096

All purchases marked as clearance are considered final sale and will not be eligible for returns or refunds.

Items returned that do not meet the requirements listed above will be returned to the sender.

Received a defective item or not the one you ordered? We want to make it up to you. You return the item, we will cover the shipping costs for free. Contact us about your defective or incorrect item ASAP at returns@retro2heritage.com and follow through our Return Procedure. We will do our best to work with you to resolve the issue.